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Terms & Conditions
Brogan Services Terms & Conditions

TERMS AND CONDITIONS OF SERVICE
BROGAN SERVICES, LLC

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE SCHEDULING ANY SERVICES. BY SCHEDULING AN APPOINTMENT WITH BROGAN SERVICES, LLC, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO ALL TERMS AND CONDITIONS AND YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.

1. INTRODUCTION AND COMPANY INFORMATION

Brogan Services, LLC ("Company," "we," "us," or "our") is a gas fireplace repair and service company operating in Hampton Roads, Virginia. We may also be referred to as Brogan's Gas Fireplace Repair, Brogan's Gas Fireplace Repair Virginia Beach, or other similar names identifying our business. Our technicians specialize in the maintenance, repair, and installation of gas fireplace units and other gas appliances for residential and commercial clients. The Company does not maintain a physical retail or showroom location.

Customers may contact us via text message at 757-774-7352 or via email at webmaster@brogangasfireplace.com. Appointments may be scheduled through our website at https://www.brogangasfireplace.com or directly through our scheduling platform at https://www.broganschedule.setmore.com.

These Terms and Conditions are subject to change without prior notice. The most current and complete version is available on our website at https://www.brogangasfireplace.com/terms-and-conditions.

2. GAS FUEL SAFETY WARNING

The Company strongly recommends and encourages all customers to remain vigilant when operating gas appliances. If you smell gas or detect any unexplained burning odor, you agree to immediately evacuate the premises with all household members and contact the appropriate authorities, including your gas utility provider, propane supplier, or 911.

Do not operate any gas appliance that is not functioning properly, emits a strong gas odor, or has been previously tagged or noted as unsafe by any utility company, inspector, technician, or homeowner until such appliance has been inspected and properly repaired by a qualified and certified gas fireplace professional.

IMPORTANT: GAS LEAKS MAY OCCUR AT ANY TIME AND ARE NOT COVERED BY ANY WARRANTY. A MINIMUM FEE OF $25.00 WILL BE ASSESSED FOR ANY RED TAGGING OF EQUIPMENT, PLUS A $20.00 FUEL SURCHARGE.

3. PAYMENT AND FEES

3.1 Non-Refundable Scheduling Fee
By scheduling an appointment, you acknowledge and agree to pay a non-refundable scheduling fee of $225.00 when paying by credit card. This fee is applied in full to the cost of your service. The scheduling fee is required to reserve your appointment time and is non-refundable except where required by applicable law. The price quoted at the time of booking is final and non-negotiable. Our technicians and contractors have no authority to modify pricing, including pro-rating services for items that may not be applicable to your specific situation.

3.2 Acknowledgment of Terms
Our scheduling platform requires you to affirmatively acknowledge that you have read and agree to these Terms and Conditions and our Privacy Policy before completing the booking process. This acknowledgment is a condition precedent to scheduling. Any attempt to bypass this requirement may be documented and referred to appropriate authorities, as this can be considered a form of computer fraud.

3.3 Invoice and Late Payment Fees
All invoices are subject to a $10.00 administrative fee. Invoices not paid on the date of service are subject to a 10% delinquent payment fee, unless alternative payment arrangements have been confirmed in writing prior to scheduling. A recurring monthly maintenance fee of $25.00 will be added to any unpaid invoice thirty (30) calendar days after the due date.

By scheduling an appointment, you authorize the Company to charge the credit card on file for any unpaid fees if not paid in full by April 1st of the calendar year.

3.4 Special Order Parts
Any part designated as a special order must be installed within sixty (60) days of receipt by the Company. Failure to schedule installation within this period shall result in forfeiture of both the part and any associated deposit.

Except where a deposit is required, most parts are billed on the date of installation. All outstanding balances must be paid in full before any parts will be ordered. Accounts with unpaid balances at the end of the heating season may be referred to a collections agency.

3.5 Booking Policy
What you Book an appointment through our website, you are reserving a time slot for the technician's assessment, and whatever services the technician determines is applicable and /or possible. 
the reason that prompted you to hire our company by booking our services, may not be applicable, or possible during the assessment. We may have to come back because your fireplace needs something that isn't available at that first appointment. the service fee however is owed still that day. withholding payment will cause any additional services to be delayed. We do not offer individual policies, so we are sorry if you feel your circumstances are different but we remain firm on this policy. payment is still due the day of the original service. late fees will be be attached to any unpaid invoice after 2 weeks past the date of the original service, in the highest amount allowed by Virginia law. 

If you wish to cancel your time slot, you must do so through the link provided in your confirmation email within forty-eight (48) hours of booking the appointment. Failure to cancel within this timeframe constitutes finalization of your purchase, and you have hired us. Disputes of charges with your financial institution may result in referral to collections along with documentation of your acknowledgment of these Terms, which is logged in our system as well as any device ids, mac address, IP address, etc.

3.6 Parts Availability
The Company assumes no liability for delays in parts delivery. Customers forfeit any payments, deposits, or warranty rights if they refuse to wait for backordered parts or decline to complete repairs for any reason. All fees are due at the time of part installation.

3.7 Restocking Fee
A 25% restocking fee applies to any canceled orders. Returns are subject to the same 25% restocking fee if initiated after three (3) days of purchase. Special order items are non-refundable and non-returnable.

IMPORTANT: GLASS IS ALWAYS CONSIDERED A SPECIAL ORDER ITEM. GLASS IS NOT WARRANTIED UNDER ANY CIRCUMSTANCES, AND THE COMPANY DOES NOT GUARANTEE THE AVAILABILITY OF SPECIFIC GLASS FOR ANY FIREPLACE UNIT.

3.8 Credit Card Processing Fee
A $10.00 credit card processing fee will be applied to all credit card transactions. The Company generally does not accept checks; however, exceptions may be made if arranged in advance. A $50.00 fee will be assessed for any returned payments, including disputed credit card transactions.

4. ADDITIONAL FEES

Additional fees may apply to our services, including but not limited  excessive soot, cleaning of additional glass panes, vent clearing, installation assessments, and any other service considered beyond the scope of our standard offerings. Replacement parts and labor are not included in the standard service fee. A fuel surcharge may be assessed based on the service address.

5. CANCELLATION AND RESCHEDULE POLICY

5.1 Rescheduling
The Company will accommodate one (1) request to reschedule an appointment without charge, provided such request is made in a timely manner. Subsequent rescheduling requests may be subject to a $10.00 fee per request. The Company may require a non-refundable deposit to confirm any appointment. Failure to keep a scheduled appointment for any reason, including rescheduling, shall result in forfeiture of any such deposit.
 

5.2 Cancellation
Cancellation requests must be received within forty-eight (48) hours of booking. Cancellations MUST be initiated through the link provided in your original confirmation email. You may also notify our office by text message at 757-774-7352. Cancellations received after 5:00 PM EST on the business day prior to your appointment, or cancellations made on the day of service, will be charged the full fee. regardless of reason Please do not book if you do not agree to this or any other term and/ or condition.

5.3 Seasonal Fee
A seasonal fee may be assessed during our peak season from September through March. This fee varies by month, with the highest fees typically applying from October through December.

5.4 Additional Service Fees
Additional fees may apply for travel outside our normal service area, after-hours services, or Saturday appointments.

6. DISCOUNTS AND CREDITS

Promotional discounts and credits are offered at the sole discretion of the Company and may be revoked or modified for any reason, including but not limited to third-party offerings, customer status, service dates, prior service history, or expiration of applicable discount periods.

7. LIMITATION OF LIABILITY

The Company shall not be liable for damages caused by:

• Gas fireplace units installed by third parties

• Units installed without proper permits or inspections

• Units recommended for replacement or discontinuation of use

• Units requiring repairs or parts

• Units beyond their serviceable life

• Units lacking proper identification data

8. APPOINTMENT POLICY AND TECHNICIAN VISITS

8.1 Arrival Window
The Company provides an estimated arrival window as a courtesy, typically communicated via email reminder the day before your scheduled appointment. This window is an estimate and may be updated. Customers are expected to be available during the entire arrival window or to make appropriate arrangements for technician access.

8.2 No-Show Policy
Technicians will attempt to contact customers prior to arrival. If the technician cannot gain access to the service location upon arrival, a five (5) minute courtesy wait time will be provided. If access is not obtained during this period, the technician will depart, and the appointment will be considered a "no-show." If a customer requests that the technician wait beyond this period, a $20.00 fee will apply for waiting up to thirty (30) minutes.

8.3 Schedule Changes
Technicians may run early or late due to circumstances beyond our control. In the event of significant delays, we will attempt to notify affected customers. The Company reserves the right to reschedule appointments as necessary. All appointment times are estimates, and customers are responsible for availability during the provided window.

8.4 Service Limitations
The Company does not guarantee that our full service will resolve all issues pertaining to your gas fireplace. We do not guarantee that repairs or replacement parts will resolve any issues. Additional repairs or parts may be required, or the unit may need replacement. If a technician arrives and provides any assessment or consultation, the minimum trip charge will apply.
if something is beyond our scope, then we can help you find the right type of company for the jo9hb you wish for us to complete but if it is something beyond the mechanical operation of your gas fireplace or gas appliance, then this does nor alleviate the customer from the service fee due. we DO NOT offer
free estimates, free diagnosis, free inspections, free consultations or any other free services. If we arrive, and come into contact with your fireplace or gas appliance, or inspect it, or service it, or diagnose it, or tell you what's wrong with it, or tell you what to order or what needs to be done to fix this. then payment is due in full. we are very firm on this policy.
Repairs of appliances are separate from the initial service. parts are separate from the service. we may at our discretion include the labor of installing a part.
we are not a part retailer... if a parts availability is not good or not existent, this is not within our control. 
parts, repair involving parts, and how long that could potentially take or cost for parts to be put in is not a reflection of our service. we can help you get parts and may even offer to sell you the parts, but that isn't the intention of our business as we are a service company first and foremost. Our mission is to fix appliances. we can help you change them for esthetic reasons but that is not our main function. there are showrooms for gas fireplaces in Hampton roads we could recommend possibly, and could always make recommendations on anything you se online

 

9. WARRANTY INFORMATION
90-day warranty for service, from date of original service.
warranty can not be applied if initial appointment was not paid for, when you check the checkbox confirming you have read these terms and conditions and understand and agree to them, you are agreeing in full to these terms and conditions.
payment is due no later than the date of initial service and is due regardless if we have to return for any reason at all, the service fee is still due the day of original service. we ask that if you do not agree to this or anything in these terms and conditions, then  PLEASE DO NOT BOOK THE APPOINTMENT IF THIS IS THE CASE.
electronic forms of signatures and agreements are legally binding in Virginia and we are very firm on these policies. once you confirm by checking the checkbox, we are under the impression you read understand and agree to all terms and conditions herein.
PLEASE print this page, and the page you confirm electronically on, for your records.

If you booked our services and do not have any unit or do not have the right equipment (i.e. a gas fireplace / gas heater) you still owe the service fee in full.
we only service gas fireplaces , gas logs, gas heaters, gas patio heaters, and gas firepits.
it is your responsibility to know what you have and to read these terms and conditions.  
 

Important: The pilot light must remain lit for this warranty to apply.

9.2 Exclusion of Liability
The Company is not responsible for issues caused by conditions existing prior to service, deteriorated parts, or damages resulting from such conditions. No warranty offered by the Company is transferable. Neither the Company nor its representatives are responsible for the cost of any parts.

9.3 Soot Damage
In rare instances, soot may escape during service, typically due to excessive soot buildup from lack of annual maintenance. Customers should not attempt to clean soot themselves. If you believe damages have occurred:

• Do not pay for services until resolution is reached

• Withhold payment pending determination

• Payment after services rendered indicates satisfaction

To address soot, use a wet/dry vacuum with appropriate filter—never wipe soot, especially with wet materials. For return visits, schedule through our booking page selecting "Return Trip" and notify our office via text at 757-774-7352.

12. GAS SMELL PROTOCOL

If you smell gas or suspect a gas leak, you agree to immediately evacuate the premises and contact your gas utility company or 911. Gas leaks may occur at any time, even after servicing.

13. PRIVACY POLICY

13.1 Data Collection
We collect information you provide directly, including name, email address, postal address, credit card information, and other identifying information. We also collect anonymous data including web requests, IP addresses, browser information, and timestamps. We use cookies and similar technologies to improve services and track usage.

13.2 Use of Data
We use personal information solely to provide services and communicate with you. We employ industry-standard security measures to protect your data. We do not share personal information without your consent except:

• To fulfill your requests

• As required by law

• To enforce legal agreements

• To prevent fraud or security issues

13.3 Third-Party Services
We contract with third-party companies for billing, scheduling, communications, and analytics. These providers may use cookies and similar technologies. Your use of social media features is optional, and we are not responsible for third-party privacy practices.

13.4 Communications and Security
You may modify communication preferences at any time. While we take reasonable security measures, no internet transmission is completely secure. Email communications may not be secure.

BY SCHEDULING AN APPOINTMENT WITH BROGAN SERVICES, LLC, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.